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Unified Communications

Unified Communications

What is Unified Communications?

Unified Communications, or also referred to as UC, is the integration and inter-connectivity of communication typically over a network. UC can include communication products and services such as:

  • VoIP voice services
  • Audio
  • Web & Video conferencing
  • Instant messaging
  • Call recognition
  • Call control
  • Speech recognition
  • Data sharing
  • Desktop sharing
  • Unified messaging – such as voicemail, email, SMS, and fax

To make matters simpler, UC encompasses all forms of communication that are shared across a network. UC doesn’t necessarily have to be a single product, but multiple products or services across an interface for users to access and control.

So how does UC help businesses? It permits users and teams to send and receive communications via various mediums. One common example is receiving fax notifications via email or responding to a voicemail via text. This gives businesses the flexibility and accessibility to manage communications via mediums that are most convenient to the user.

UC also provides teams with multiple communication channels and mediums, which will ultimately boost productivity for your business.

What is Included in UC?

Empire Technologies specializes in phone systems and sales and service for:

  • Digium
  • Shoretel
  • NEC
  • Avaya
  • Toshiba
  • Nortel

Additionally, Empire also specializes in network design and installation and structured cabling for:

  • CAT5
  • CAT6
  • Fiber
  • Riser

By working with Empire Technologies for your business communications you gain a partner that is devoted and committed to providing your business with topnotch service, software, systems, and solutions. Empire provides cost effective UC solutions, specializes in fast installation, and offers free tech support for any number of our services, equipment or infrastructure.

Our systems are also reliable, robust, user-friendly, and are rich in features and benefits to save your business time and money.

To learn more about Unified Communications (UC) or to install and activate your business communication system today, contact us at (909)321-2570 or via our online contact form.

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