Seat Function Title: Business Development Manager (BDM)

Report to: Strategic Growth Manager

Work Hours: Full time Monday thru Friday 9AM to 5PM – in office position

The focus of this position is: The Business Development Manager focuses on driving
revenue growth by managing client relationships, converting qualified leads, and expanding business
opportunities. This role serves as the primary point of contact for clients and partners, ensuring a
seamless transition from marketing leads to sales projects; by balancing account management and new
opportunity generation, the BDM helps strengthen Empire Technologies’ sales pipeline and bottom-line
growth.

The purpose of this position is: The purpose of this position is to achieve
individual sales quotas, grow account revenue, and convert inbound marketing qualified leads (MQLs)
into customers. The BDM ensures client satisfaction, identifies new opportunities, and contributes
to accurate forecasting and reporting. This role bridges the gap between marketing and operations,
ensuring projects are won, executed, and expanded successfully.

• Manage and achieve individual annual sales quota.
• Grow revenue through existing accounts and partner relationships.
• Convert inbound marketing qualified leads (MQLs) into customers and projects.
• Support generation of new business opportunities (10–20% focus).
• Maintain accurate sales forecasting and pipeline tracking in CRM.

• Build and maintain strong relationships with existing clients and partners to identify upsell
  and cross sell opportunities.
• Manage the sales pipeline from lead to close, ensuring consistent follow up and conversion.
• Collaborate with marketing to qualify leads and transition them into actionable opportunities.
• Prospect and develop new opportunities to support long term company growth.
• Prepare and maintain accurate reports on sales activities, forecasts, and performance in CRM.

• Achievement of individual annual sales quota.
• Percentage of revenue growth within assigned accounts.
• Conversion rate of MQLs to customers/projects.
• Number of new opportunities generated monthly/quarterly.
• Accuracy of sales forecasts and CRM reporting.

Seat Function Title: Executive Assistant

Report to: Visionary

Work Hours: Full time Monday thru Friday 7AM to 3:30PM PST remote

The focus of this position is: The Executive Assistant role focuses on enabling
executive effectiveness through calendar, inbox, and priority management. The role ensures seamless
communication, travel coordination, and project support so leadership can focus on strategic growth.

The purpose of this position is: The purpose of the Executive Assistant role is to
streamline executive operations by managing priorities, organizing communication, and supporting
outcome-based tasks. This position also ensures that travel, logistics, and administrative functions
are handled efficiently, creating the bandwidth for executives to focus on business performance.

• Manage executive calendar, scheduling, and priority alignment.
• Oversee inbox management and executive communication flow.
• Track and support outcome-based projects and tasks to completion.
• Coordinate travel, logistics, and personal administrative needs.
• Manage delegation hub and provide content support for leadership.

• Own executive calendar and priority management.
• Own executive inbox and communication flow.
• Own outcome-based project and task management.
• Own travel, logistics, and personal admin support.
• Own delegation hub and content support.

• Accuracy and timeliness of calendar and scheduling.
• Responsiveness and efficiency of executive inbox management.
• Percentage of delegated tasks and projects completed on time.
• Accuracy and completeness of travel, logistics, and administrative coordination.
• Organization and clarity of delegation hub and content materials.

Seat Function Title: Lead Service Technician

Report to: Service Manager

Work Hours: Full time, Typical Hours Mon–Fri 7am–4pm, Overtime, after hours and
travel required occasionally.

The focus of this position is: The Lead Service Technician focuses on delivering
excellent on-site service to clients by resolving issues efficiently, providing technical expertise,
and ensuring customer satisfaction. This role emphasizes accuracy in troubleshooting, documentation,
and communication, while driving opportunities to improve service and expand business.

The purpose of this position is: The purpose of this position is to represent Empire
Technologies on client sites by ensuring service calls are completed to the highest standard. The
Lead Service Technician ensures problems are resolved at the root cause, identifies sales
opportunities, and maintains accurate records for project close out. This role directly impacts
customer trust, satisfaction, and repeat business.

• Deliver on site service excellence to clients.
• Perform root cause analysis and provide effective solutions.
• Identify and communicate potential sales opportunities during service calls.
• Manage customer communication and ensure satisfaction throughout service delivery.
• Complete accurate documentation and service order (SO) close out.

• Provide timely, high-quality service on all assigned work orders and projects.
• Troubleshoot issues to identify and resolve root causes efficiently.
• Collaborate with sales and management to pass along identified upsell or project opportunities.
• Communicate with clients clearly and professionally before, during, and after service calls.
• Maintain complete and accurate service documentation, including close-out reports.

• Average tickets resolved per week/month.
• First time fix rate (percentage of issues resolved without repeat service calls).
• Sales opportunities identified and passed to sales.
• Customer satisfaction ratings and feedback.
• Accuracy and timeliness of service documentation and SO close out.

Seat Function Title: Marketing & Business Development Coordinator

Report to: Strategic Growth Manager

Work Hours: Full time Monday thru Friday 8AM to 5PM – Remote

The focus of this position is: The Marketing & Business Development Coordinator
focuses on driving lead generation, nurturing prospects, and supporting business development
initiatives through effective marketing strategies. This role emphasizes alignment between marketing
campaigns and sales opportunities, ensuring brand consistency and measurable results. By owning
email automation, outreach, and events, this position helps maintain a strong pipeline of qualified
leads for the Business Development Managers (BDMs).

The purpose of this position is: The purpose of this position is to strengthen
Empire Technologies’ market presence and support the sales team by generating, qualifying, and
tracking new business opportunities. This role creates meaningful engagement with prospects through
social content, events, and outreach efforts. The coordinator ensures that marketing and business
development processes are consistent, efficient, and data-driven, ultimately contributing to revenue
growth and long-term client relationships.

• Manage and execute email automation, lead nurture campaigns, and social content.
• Coordinate and schedule marketing events (e.g., Lunch & Learns, small trade shows).
• Prospect and conduct cold outreach to potential new partners.
• Qualify marketing leads and coordinate BDM meetings.
• Track and report lead generation metrics to ensure accountability and visibility.

• Develop, launch, and optimize automated email campaigns to engage and nurture prospects.
• Organize logistics for marketing events, including scheduling, invitations, and follow-up.
• Research, identify, and conduct outreach to new potential business partners.
• Screen and qualify inbound leads to ensure readiness for BDM follow-up.
• Maintain accurate reporting of marketing campaigns, outreach activity, and lead performance
  metrics.

• Number of qualified leads generated monthly.
• Percentage of leads successfully converted into BDM meetings.
• Event participation rate and post-event follow-up completion.
• Social and email campaign engagement rates (open rate, click-through rate, response rate).
• Timeliness and accuracy of lead generation and marketing performance reports.

Seat Function Title: Operations & Administrative Assistant

Report to: Finance Manager

Work Hours: Full time Monday thru Friday 7AM to 4:30PM PST | In-Office | CA

The focus of this position is: The Operations & Administrative Assistant supports
office, operations, finance, HR, sales, and leadership functions by managing call flow, scheduling
work, processing paperwork, and maintaining smooth administrative operations. This role acts as the
communication bridge between customers, technicians, project managers, and internal departments to
ensure efficient scheduling, excellent client communication, and a well-organized office
environment.

The purpose of this position is: To support day-to-day operational flow through
professional communication, timely scheduling, accurate administrative work, and dependable support
across all departments. This position ensures the business runs smoothly by handling front-office
communication, scheduling, admin and financial entry tasks, compliance tracking, HR coordination,
and general office management.

• Inbound communication & scheduling.
• Administrative support for sales, production, and leadership.
• Finance support: bills, receipts, expenses, follow-ups.
• HR support: Schedule interviews & onboarding.
• Compliance documentation: licenses, COIs, safety docs.
• Office organization & supply management.

• Answer, screen, and route incoming calls.
• Schedule projects, service orders, and follow-ups.
• Communicate professionally with clients.
• Follow up on proposals and project updates.

• Prepare basic sales/production paperwork.
• Basic Data entry for opportunities and quotes.
• Manage customer satisfaction surveys.

• Schedule interviews and onboarding sessions.
• Assist with new-hire paperwork and coordination.

• Maintain office supplies and manage reorders.
• Handle filing, scanning, printing, and document organization.
• Support owners and managers with administrative projects.
• Keep the office clean, organized, and running smoothly.

• Call Response Rate (85–90%).
• On-Time Scheduling (90–95%).
• Compliance Documentation Current (100%).